CUSTOMER CARE

 

ORDER PROCESSING
Orders placed before 12pm (AEST) Monday to Friday, will be dispatched the same day. Orders placed after 12pm (AEST) will be dispatched the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

 

SHIPPING

AUSTRALIA DELIVERY
Free postage within Australia via Australia Express Post

INTERNATIONAL DELIVERY
Please kindly e-mail customercare@larapallini.com for an express shipping cost

Delivery to a PO Box, or Locked Bag is not permitted for security reasons.

 

ORDER TRACKING
Once your order has been shipped, you will receive email confirmation of your shipping details and tracking number.

 

CHANGE DESTINATION
We start working on your order as soon as it is placed, we are unable to make any changes or modifications to an order after it has been confirmed.

 

SIGNING FOR DELIVERIES
All orders require a signature upon delivery. However, a family member or colleague may sign on your behalf. If you will not be available to accept delivery, consider shipping to your workplace. Alternatively a notice will be left notifying you of alternate delivery or pick-up arrangements.

 

DELIVERIES WITHOUT SIGNATURE
You may authorise your delivery to be left without a signature (e.g. on your porch).
We do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.

 

RETURNS POLICY
You may return, exchange or refund any item within 30 days of purchase, for any reason. 

 

FINE PRINT
Returned items must be unworn, unused, unwashed with all original tags attached.
You are responsible for the cost of returning items to us in original condition.All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

 

RETURN FREIGHT
You are responsible for the cost of returning items

 

HOW TO RETURN
email customercare@larapallini.com
Please include your order number and advise the styles you seek to return and if you require an exchange or refund. 

 

FAULTY ITEMS
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at customercare@larapallini.com Please email us a brief description and a photo or two showing the defect/fault.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

 

INCORRECT ITEMS
If you have received an item different to the one you ordered, please contact customercare@larapallini.com 

 

RECEIVING A REFUND
Your refund will be credited to the original credit card, PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.

If you used a gift voucher, you will be issued with a store credit that will be available to use for 12months from the day of the received return.